If you want emails sent from the LIS to appear using your own custom email address, you will need authenticate your domain with our email provider: Sendgrid. This will give Dendi LIS permission to send emails on your behalf. This is important to prevent the messages from being marked as spam.

In order to accomplish this, you will add three new CNAME records to your DNS provider. These records will do the following automatically:

• prove ownership of your domain to our provider: Sendgrid
• implement DKIM (Domain Keys Identified Mail) email authentication for the LIS
• implement Sender Policy Framework (SPF) record for the LIS

This process is easily done within the LIS. Before you get started, ensure you have administrative access to your domain's DNS settings through your hosting provider.

Step 1: Navigate to the 'Outbound Email' settings

Log in to the LIS, navigate to 'Admin Tools' on the left hand menu. Then, select 'Lab Setup'.

Scroll down on the page and click the link for 'Add Outbound Emails'.

Step 2: Add Your Domain

Here on the "Outbound Email" settings page, you'll find the section for authenticated domains. Click on "Add Domain" to get started.

In the provided field, enter the domain you'd like to add.

For example, if you would like to send emails from support@yourcompany.com, then you would enter yourcompany.com and then hit 'Add Domain'.

Note: For the rest of this article, we will use the example domain 'dendi-sandbox.com'.

Step 3: Add DNS records & Verify Your Domain

After you add your domain, you will be given three CNAME (DNS) records that you need to your DNS provider.

1. Access your domain's DNS settings in a new browser tab or window.
2. Add the provided DNS records as CNAME records
3. Save the changes in your domain's DNS settings.
4. Back in the LIS, click 'Verify'.

This will start the process for Sendgrid to begin authenticating your domain.

Tip: If you need any help with adding the DNS records, please reach out to your domain provider. Example: Godaddy, Namecheap, Google Domain, Network Solutions, Cloudflare, etc...

Note: It can take up to 48 hours for DNS changes to propagate worldwide. Verification may fail until then.

Step 4: Setup Custom Emails

Once verification is successful, your domain will be fully authenticated and you can now send emails from the LIS using your custom email addresses.

Click on 'Set Outbound Emails'.

This will take you back to the 'Outbound Email' setting page. Here, you can enter any email address you like using your authenticated domain.

Troubleshooting & Support

If you run into issues or the domain isn't verified:

• Check if all records are entered correctly.
• Allow up to 48 hours for DNS changes to propagate worldwide.
• For assistance, reach out to our support team or to your DNS provider.

We're here to help you every step of the way!